Online Concierge for Shopping Consultations
Grand Seiko boutiques provide online consultations for Grand Seiko watches.
Without the need to visit a store, you can receive assistance from the staff of a Grand Seiko boutique to choose your Grand Seiko watch.
Please feel free to contact them about any products that interest you. Make Reservation
Without the need to visit a store, you can receive assistance from the staff of a Grand Seiko boutique to choose your Grand Seiko watch.
Please feel free to contact them about any products that interest you. Make Reservation
Reservation process
step
1
Click the button below and select the boutique you wish to consult.
step
2
Select your desired date and time for consultation using the calendar.
step
3
A link to the consultation page will be sent to you by e-mail or SMS.
step
4
At the reserved date and time, please click the link to start the consultation session.
Notes:
- Online Concierge shopping consultations can be reserved for times between 11:00 and 18:00 daily, and between 11:00 and 19:00 on Sundays and public holidays.
- The duration of shopping consultations is 40 minutes for each customer. Since this service is provided by reservation only, the duration cannot be extended.
- A consultation session will be cancelled automatically if the consultation page is not accessed within 10 minutes after the reserved time.
- In the default settings for shopping consultations, the camera functions of customer devices can be turned OFF, in this way customers may choose whether the consultation staff can see them.
- Reservations can be made, changed, or cancelled up until 18:00 on the day before the consultation date.
- The audio and video of calls (video calls) are recorded to improve the quality of the service. Please note that use of this service constitutes your agreement to this term.
- The connection may be interrupted due to the Wi-Fi environment. If this happens, please click again the link that was sent to you.
- Please use Safari if you are using an iPhone (iOS).
- Please use Google Chrome if you are using an Android device.
- Please use Google Chrome if you are using a PC.